21Basilicius Chat Zopim

Shipping and returns

Spedizioni e Resi

21basilicius ships every day, except on public holidays. Ordered items are carefully packed and assigned for shipping to SDA Express Courier

The goods are insured and delivered within 36-48 hours following the order.

The withdrawal of SDA Express Courier at our warehouse occurs approximately at 13:00/13:30, then will depart on the same day only orders placed before 13:00/13:30 the same day, otherwise the package will be collected by courier the following day.

Orders placed on the weekends will be processed on next Monday morning.

Upon departure of the package, you will receive an email with a summary of the order and tracking number so that you can track the package on site by simply entering the code in the shipment research.

Shipments to Italy are free of charge if the order exceeds 100,00 Euro, otherwise it will be added an extra fee of 10,00 Euro.

The shipping costs are billed only once, so if your order should include more items or products, no extra charges will be added.

As required by the laws of the trade, all 21basilicius shipments are accompanied by official receipt stating the value of the single items in Euro. For specified articles with discounts, the invoice shows the discounted amounts.

The shipments within the European Union and outside the European Union are exempt from VAT but envisage payment of import taxes, which shall be the sole responsibility of the customer.

According to on the destination country, weight and size of the package shipment will undergo price changes. The shipping costs will be calculated automatically by our system upon purchase depending on the destination of the package.

21basilicius delivers all over the world through UPS couriers, DHL or TNT.

21basilicius does not deliver to P.O. Boxes.

21basilicius is not responsible for any delay due to customs operations and controls, or to reasons of force majeure outside the 21basilicius control.

Right of Withdrawl

In accordance with art. 5 DL 185/1999, if the customer is a consumer (ie a private individual who buys goods for purposes not related to his professional activity, or does the purchase by indicating in the order form a reference to VAT), has right to terminate the purchase contract for any reason, without explanation and without penalty, except as described in the following paragraphs.

To exercise this right, the customer must send a notice to that effect within 7 business days from the date of receipt of goods. Such notice shall be sent by e-mail at the following address: [email protected]

After such notice of withdrawal, the Customer Care will quickly inform the customer instructions on how to return the goods, which must be received by 21basilicius within 7 days from the authorization.

The goods must be returned intact, complete with all its parts and in original packaging (envelopes and packages), kept without any signs of wear or dirt, in compliance with the following items conditions.

- the purchased goods must be returned intact and in original packaging, complete in all of their parts;

- according to the law, the shipping costs for return of the asset are charged to the customer; thus, to the customer will not be even reimbursed the delivery costs and any other costs indicated at time of order placement;

- until the attestation of the receipt in our warehouse, shipment is under the entire responsibility of the Customer;

- in the event the goods are damaged during transport, it will be communicated to the customer (within 5 business days of receipt of goods at our premises), to enable him to file a timely complaint against the carrier of his choice and to obtain refund of the value of the property (if insured); in this case the product will be made available to the customer for its return, while canceling the withdrawal request;

- 21basilicius does not respond in any way for damage or theft/loss of goods returned with uninsured shipments;

- to the arrival at the warehouse, the product will be examined to evaluate any damages not caused by transport. If the package and/or the original packaging are damaged, 21basilicius will deduct a percentage from the refund due, but no more than 30% of it, towards the cost of restoration.

Without prejudice to any repair costs for assessed damages to the original packaging, 21basilicius will replace the products with goods of equal value (excluding shipping costs), within 7 days from the return of goods.

The right of withdrawal is lost for lack of the essential conditions integrity of the property (the packaging and/or its contents), in cases where 21basilicius assesses:

- the use of the good that has compromised its integrity, or use of any possible consumption materials;

- the absence of external and/or internal original packaging;

- the absence of product integral elements;

- product damage for reasons other than transportation.

In case of decline of the right of withdrawal, the goods remain at the 21basilicius headquarters, available for collection by the customer at His expenses.



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